Refund Policy
Effective: 3 August 2026 · Last updated: 3 August 2026
This page explains how refunds work for WaBot subscriptions. It expands on the billing terms in our Terms of Service.
1. No Setup Fee
WaBot does not charge a setup fee on any plan — Free, Starter, Growth, or Enterprise. You only pay the monthly subscription price for your chosen plan. See our Pricing page for current rates.
2. Monthly Subscription Refunds
- You can cancel your subscription at any time. Your plan stays active until the end of the current billing period.
- We do not issue partial-month refunds for the remainder of a billing period after you cancel.
- Refund requests for a charge you believe was made in error, or for service issues on our side, are reviewed on a case-by-case basis.
- To be considered, refund requests must be made within 5 days of the charge.
3. How to Request a Refund
Contact us with your account email, the payment screenshot or reference for the charge, and the reason for your request:
- Email: support@wabot.pk
- WhatsApp: +92 322 2766318
4. Processing
Since payments are made manually via JazzCash, EasyPaisa, NayaPay, or bank transfer, approved refunds are sent back to the same account or number the original payment came from. We aim to process approved refunds within a reasonable time after review, though exact timing can depend on your payment provider.
5. Exceptions
- If your WhatsApp number is banned or restricted by WhatsApp for any reason, WaBot will not issue a refund of subscription fees — see the WhatsApp disclaimer in our Terms of Service.
- Accounts terminated for violating our Acceptable Use terms are not eligible for a refund.
6. Contact
For refund questions, reach out to us:
- Email: support@wabot.pk
- WhatsApp: +92 322 2766318