Terms of Service

These Terms of Service ("Terms") govern your access to and use of the WaBot platform, including the web dashboard, WhatsApp automation service, knowledge base tools, and all related features (collectively, the "Service"), operated by the WaBot team ("WaBot", "we", "us", or "our").

"User" means any individual or business that creates an account. "Business Owner" means the account holder who subscribes to a plan. "Team Member" means a person invited by a Business Owner to access the workspace.

WaBot is an AI-powered WhatsApp auto-reply assistant designed for Pakistani businesses. The Service allows you to connect your WhatsApp number, upload a knowledge base, and have an AI model reply to incoming customer messages on your behalf.

The Service is provided "as is" and "as available". We do not guarantee uninterrupted uptime, real-time response, or 100% AI accuracy. Planned maintenance will be communicated where possible.

• You must be at least 18 years old to create an account.
• You must have lawful authority to connect and use the WhatsApp number you register.
• You must use the Service for legitimate business purposes only.
• Accounts created by automated bots or on behalf of fraudulent businesses will be terminated.

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately if you suspect unauthorized access to your account.
• You must provide accurate and complete registration information.
• You may not share your account with individuals outside your team workspace.

You agree not to use the Service to:

• Send unsolicited bulk messages (spam) or harass any person.
• Distribute illegal, offensive, or defamatory content.
• Impersonate another business, person, or entity.
• Reverse-engineer, decompile, or extract the source code of the platform.
• Resell or white-label the Service without written permission from WaBot.
• Use the Service for any purpose that violates Pakistani law or WhatsApp's own policies.
• Attempt to overload, hack, or disrupt the platform's infrastructure.

Violation of this section may result in immediate account suspension or termination without refund.

• All prices are listed in Pakistani Rupees (PKR) and billed monthly.
• There is no setup fee on any plan — Free, Starter, Growth, or Enterprise. You only pay the monthly subscription price.
• Accepted payment methods: JazzCash, EasyPaisa, NayaPay, and direct bank transfer.
• Manual payments require a screenshot upload. Your subscription activates after admin review, normally within 24 hours.
• Enterprise plans are arranged directly with our team — see the Pricing page for current rates and to get in touch.

• Subscriptions renew monthly from the date your plan was activated.
• If a renewal payment is not received, your account will be downgraded to the Free tier within 7 days.
• Message count resets at the start of each billing cycle.
• Unused messages do not carry over between billing cycles (except during a plan upgrade within the same cycle).
• WaBot reserves the right to adjust pricing with 30 days' notice to active subscribers.

• You may cancel your subscription at any time by contacting us via email or WhatsApp.
• Upon cancellation, your plan runs until the end of the current billing period. No partial-month refunds are issued.
• Your data is retained for 30 days after cancellation, after which it may be permanently deleted.
• Refund requests for monthly subscriptions are reviewed on a case-by-case basis. Contact us within 5 days of a charge to request a review.
• Full details are in our Refund Policy.

• WaBot connects to your WhatsApp number via QR code scan. The number remains under your control at all times.
• You are solely responsible for ensuring your usage complies with WhatsApp's own Terms of Service and Business Policy.
• Sending high volumes of messages, spam, or promotional bulk messages may trigger WhatsApp's own automated ban systems, for which WaBot cannot be held accountable.
• If your number is banned by WhatsApp for any reason, WaBot will not issue a refund of subscription fees.
• We strongly recommend using a dedicated business WhatsApp number and avoiding third-party modifications to the WhatsApp application.

• WaBot uses third-party AI models (via OpenRouter and LongCat) to generate replies. These models can produce inaccurate, outdated, or unexpected output.
• You are responsible for reviewing your knowledge base and bot configuration to minimize incorrect responses.
• WaBot does not guarantee that any AI-generated reply is factually accurate, legally compliant, or appropriate for your specific situation.
• We recommend enabling human review for sensitive conversations (e.g., medical, legal, financial inquiries).
• WaBot shall not be liable for any loss, damage, or dispute arising from an AI-generated reply sent to your customers.

To the maximum extent permitted by applicable law, WaBot and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of data, revenue, goodwill, or business — arising out of your use of or inability to use the Service.

Our total cumulative liability for any claim arising under these Terms shall not exceed the amount you paid to WaBot in the one (1) calendar month immediately preceding the event giving rise to the claim.

The Service is provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

• WaBot owns all rights to the platform, dashboard, code, design, and brand.
• You retain ownership of all data, content, and documents you upload (your knowledge base, conversation history, etc.).
• By using the Service, you grant WaBot a limited, non-exclusive license to process your data solely for the purpose of providing the Service.
• We do not use your data to train AI models or share it with third parties for commercial purposes.

• You may terminate your account at any time by contacting us.
• We may suspend or terminate your account without notice if you violate these Terms, engage in abusive behaviour, or fail to pay outstanding amounts.
• Upon termination, access to the dashboard is revoked immediately. Your data is retained for 30 days before permanent deletion.
• Sections on Liability, IP, and Governing Law survive termination.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using WaBot, you consent to the collection and use of information as described in the Privacy Policy.

These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any dispute arising under or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the courts of Lahore, Punjab, Pakistan.

We may update these Terms from time to time. Material changes will be communicated via email to registered account holders and via a notice on the dashboard. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.

For questions about these Terms, contact us:

• Email: support@wabot.pk
• WhatsApp: +92 322 2766318